Refund and Returns

Thank you for shopping at Apex Retail Hub LLC. We are committed to providing you with high-quality home decor products (including rugs, vases, decorative art, and more). If you are not completely satisfied with your purchase, we offer a reasonable return and refund service; please carefully read the following policy before submitting a request.

📦 I. Return Request Period
You may submit a return request within 30 days of receiving your items. Requests submitted outside of this timeframe may not be accepted.

📋 II. Return Conditions
To ensure a smooth return process, items must meet the following conditions:
The item must remain in an unused and undamaged condition.
The item must be returned with its original packaging, tags, and all accessories intact.
Valid proof of purchase or an order number must be provided.
Returns may not be accepted under the following circumstances:
The item shows signs of human-induced damage or obvious wear and tear.
The item has sustained severe damage due to personal reasons unrelated to product quality.

🚚 III. Return Process
Please contact our Customer Service team via email at: scott@apexretailhub.com
Provide your order number and the reason for the return, and attach relevant photos (if applicable).
Once your request has been reviewed and approved by Customer Service, you will receive a return confirmation.
Please ship the item back to the designated return address according to the provided instructions.
⚠️ Items returned without prior confirmation may not be eligible for a refund.

📍 IV. Return Address
Recipient/Company: Apex Retail Hub LLC
Return Address: 26522 Paseo Belardes, San Juan Capistrano, CA 92675
Contact Number: +1 (864) 789-6340

💰 V. Refund Information
We will process your refund within 3–7 business days after receiving and inspecting the returned items.
Refunds will be issued to your original payment method (e.g., credit card, PayPal, etc.).
The actual time it takes for the funds to appear in your account depends on your payment provider and typically takes 5–10 business days.

🚫 VI. Shipping Costs
Returns due to non-quality issues: The customer is responsible for the return shipping costs.
Returns due to product quality issues or incorrect items received: We will cover reasonable return shipping costs (proof required).
Original shipping fees (if applicable) are generally non-refundable.

📦 VII. Exchange Policy
If you wish to exchange an item (e.g., due to size or style issues), we recommend requesting a return first and then placing a new order to ensure product availability and efficient delivery.

⚠️ VIII. Damaged or Incorrect Items
If you receive items that are damaged, missing, or incorrect, please contact us within 48 hours of receipt. Please provide clear photos or videos as proof; we will prioritize processing a refund or replacement for you.

📞 IX. Contact Us
If you have any questions regarding returns or refunds, please feel free to contact us:
Company Name: Apex Retail Hub LLC
Company Address: 26522 Paseo Belardes, San Juan Capistrano, CA 92675
Contact Number: +1 (864) 789-6340
Email: scott@apexretailhub.com

✅ X. Policy Statement
Apex Retail Hub LLC reserves the right to the final interpretation of this policy and the right to make adjustments based on actual business operations. The latest version of this policy will be published on this page.